Preamble

As part of TSE Group’s sustainability policy, the Environmental, Social and Governance (ESG) Division developed a Grievance Mechanism for stakeholders. Grievance is an allegation of a violation or problem raised by individuals or groups who want TSE to seek and find solutions to a problem.

Submission

Grievance Submission Procedure: Please click here to fill out the form then submit it via:

Phone

021 797 5959 Ext 352

Mail

• Wisma Korindo 13th Floor
MT Haryono Kav 62, Pancoran, Jakarta Selatan, Indonesia 12780
Attention: Divisi Environment, Social and Governance (ESG)

• TSE Operational Office in the Regional Area

Email

esg@tsegroup.co.id

Procedure

Grievance List

No Case Description Complainant Processing Status
1 C-20200516 Marius Tigamirop Accidental death of Marius Tigamirop Initiated by TSE ESG Team May 28, 2020 Closed
2 C-20201126  Petrus Kinggo Land dispute in PT Tunas Sawa Erma Block E Initiated by TSE ESG Team November 30, 2020 Open
3 C-20201127 Elisabeth Ndiwaen The impact of PT Dongin Prabhawa’s presence on the customary rights holders Initiated by TSE ESG Team November 30, 2020 Open
4 C-20210329 Change in Mad River Water Color Inspection of the Mad River Watershed and Prevention of Water Seepage from the Pile of Empty Fruit Bunches Flowing into the Watershed Initiated by the Staff of PT. BCA March 29, 2021 Open